Quality Customer Service

When you see or hear the phrase, “customer service,” your first reaction probably is; what does that have to do with the church? Before you dismiss the idea of customer service in the church, stop and ask yourself whether you have any customers or clients in the church and who are they? How would you classify the members of the church and persons who visit? Do they have certain expectations of the church, its pastor, officers and staff? Are those expectations being met? Can everyone do a better job in meeting the members’ expectations?

Think about it, the church members are the most important ingredient of the church. They are the reason for the church being in business, for without them, there would be no church, no need for a pastor, officers, staff or any other component of the church. The relationship you establish with each member of the church, (customer service), will determine whether they will become faithful, loyal and contributing members who will recruit other members.

Our seminar, “Putting Customers (Members) First”, will teach you how to do just that, put customers, your members, first. Our discussion and presentation include such topics as:

• What is customer service anyway?
• The top ten customer service requirements
• The top ten customer expectations
• Building customer loyalty (The 21 Essential Elements)
• Four things customers do not forget
• Ways to walk the customer service talk
• The C.A.R.E. Principles

WHO SHOULD ATTEND THIS SEMINAR?

TO REGISTER FOR THIS SEMINAR 
To find out dates and locations of this seminar and to register please click "Register Now" or contact us at 1-877-254-0717. If you have any questions please contact via phone or by email at consulting@diversagroup.com.